The Complete Leader is a comprehensive leadership training & development program designed to provide organizational leaders with practical and time-tested skills in the art of leading others. The program is especially recommended for new supervisors, frontline managers, and mid-level management. Seasoned leaders and upper management may also wish to participate in this program to re-visit the basics of individual and organizational success.
The Complete Leader is a highly interactive leadership training experience composed of six modules:
Motivating for Performance
A recent Gallup survey found that nearly one in five U.S. workers is performing below his or her potential – resulting in an estimated $300 billion in annual lost productivity. Are you dealing with any such unproductive employees? If so, at this highly interactive module you will learn how get the most out of your people by getting them to want to do what they need to do! Motivating your employees for high performance takes more than traditional appraisal systems, threat of job loss, or raises and other incentives. The desire for high performance comes from within your employees – and at this module will teach you how to instill and nurture their desire for success.
What qualities make a good leader? In this module, you will discover your own personal leadership style and assess the effect that style has on your interactions with subordinates. You will learn the importance of a situational use of leadership style, and will develop the knowledge and skills to employ the right leadership behaviors at the right time.
Communicating for Understanding
Effective communication doesn’t happen automatically. Through this module, you will identify major barriers to effective communication and learn the skills of effective questioning and active listening to minimize these barriers. You will assess your own personal communication style and learn specific techniques to improve overall effectiveness in communication.
Conflict can take many forms, and can spring from innumerable causes. This module provides you with an in-depth analysis of the causes of conflict and explores the various methods of managing conflict. You will study appropriate responses to conflict, and learn to use a communications model that is extremely effective in addressing conflict situations.
Removing Barriers to Change
“Change” can be a frightening word. As a leader, you play a key role in determining how your employees will respond to organizational change. This module explores the profound effect organizational change has on employees and demonstrates how to guide them successfully through the change process so that change is viewed as an opportunity for positive growth, both individually and corporately.
The Art of Delegating
It’s all too easy not to delegate – perhaps because you feel like you’re giving up control, perhaps because it seems simpler and faster to do a job yourself. But delegation is critical to effective leadership. This module will show you how to choose what tasks should be delegated, increase your awareness of key delegation communication skills, and give you the a roadmap to effective delegation.
Each module is composed of two parts:
First, there is a half-day training session composed of leadership training, teaching, group activities, and discussion.
Second, two weeks later, all participants engage in a half-day open forum to discuss real-time management and leadership issues they are currently facing on the job.
Through the open forum, participants receive feedback and coaching on how to address current issues by using the skills and information learned in the original leadership training session. This steady and practical reinforcement maximizes the probability of on-the-job application of the leadership training and principles learned in class.