A prospect recently asked me the grandaddy of all challenges: “How can you help us if you don’t know our business?” It’s a reasonable and frequent question and I answered it as I always do: I don’t presume to understand your business better than you do, but I have helped many companies struggling with similar… Continue reading Popping the Question
Makarios Consulting Blog
Category: Leadership-Executive Coaching
Own the Parking Lot–Customer Service Your Customers Will Love
Disney has it right…they know something about customer service we can all learn from, and copy. The company’s executives tell a great story about customer service from the early days of their Orlando, FL, theme park, Disney World. When they opened the park in the 1970s, they were passionately committed to making the experience memorable… Continue reading Own the Parking Lot–Customer Service Your Customers Will Love
Keeping Strategy Off Culture’s Menu
I recently finished reading Paul Ingrassia’s Crash Course: The American Automobile Industry’s Road from Glory to Disaster and was struck by this passage: In late January [2006], [CEO] Bill Ford announced a corporate overhaul called “The Way Forward,” under which Ford would close factories and shed tens of thousands of employees, both salaried and hourly.… Continue reading Keeping Strategy Off Culture’s Menu
Simplify and Clarify to Improve your Execution
“I’m running so fast in my business that I am exhausted…but I don’t feel I am really making much progress.” That’s a pretty common complaint from the business owners we work with every week. Virtually all of them have a tough time keeping pace with their customers’ needs, changes in their markets, competitive threats, and… Continue reading Simplify and Clarify to Improve your Execution