Makarios Consulting Blog

Five Steps to Family Business Harmony

A friend of mine with a great track record of success running a family business recently shared with me thoughts on how to make a family business relationship work effectively.  I thought you would enjoy reading this perspective from the front lines. Here is what this family business CEO wrote: Do you remember the television … Continue reading Five Steps to Family Business Harmony

Popping the Question

A prospect recently asked me the grandaddy of all challenges: “How can you help us if you don’t know our business?” It’s a reasonable and frequent question and I answered it as I always do: I don’t presume to understand your business better than you do, but I have helped many companies struggling with similar … Continue reading Popping the Question

Own the Parking Lot–Customer Service Your Customers Will Love

Disney has it right…they know something about customer service we can all learn from, and copy.  The company’s executives tell a great story about customer service from the early days of their Orlando, FL, theme park, Disney World.  When they opened the park in the 1970s, they were passionately committed to making the experience memorable … Continue reading Own the Parking Lot–Customer Service Your Customers Will Love