Though business can be a lot of fun I confess that I also love the networking involved. To some extent networking involves problem-solving as much as consulting does, but the rewards are different. Some people network for jobs, some for business, some for the pleasure of a new and unexpected connection. I like matching one… Continue reading Connecting the Dots
A friend of mine with a great track record of success running a family business recently shared with me thoughts on how to make a family business relationship work effectively. I thought you would enjoy reading this perspective from the front lines. Here is what this family business CEO wrote: Do you remember the television… Continue reading Five Steps to Family Business Harmony
My son is a soldier by choice. One of those rare, true patriots, willing to put his life on the line to protect and defend our country. And, no matter how you feel about war/the military/ government/ guns/politics/religion (and all those other topics we seldom discuss in the business world), I believe most people admire… Continue reading March On
A prospect recently asked me the grandaddy of all challenges: “How can you help us if you don’t know our business?” It’s a reasonable and frequent question and I answered it as I always do: I don’t presume to understand your business better than you do, but I have helped many companies struggling with similar… Continue reading Popping the Question
Disney has it right…they know something about customer service we can all learn from, and copy. The company’s executives tell a great story about customer service from the early days of their Orlando, FL, theme park, Disney World. When they opened the park in the 1970s, they were passionately committed to making the experience memorable… Continue reading Own the Parking Lot–Customer Service Your Customers Will Love
The other day I was out on the lake, canoeing. It was sunny so I was wearing dark sunglasses. As the sun started to go down, I was amazed at how beautiful and red the sunset was. So I stopped and took off my sunglasses to get a good look. But without my sunglasses, the… Continue reading What color are your lenses?