Two critical things muddle the lines of accountability in a company: 1) blurred roles and 2) fuzzy responsibilities. We’ve all been there. You take a job and it turns out that you’re doing four or five people’s jobs. And no one seems to know where the responsibilities begin and end. When roles and responsibilities are … Continue reading Fuzzy With a Chance of Blurry
No one likes to hear what they’re doing wrong. And, as leaders, we often don’t want to tell employees ‘bad news’ about their progress or attitude. In last week’s blog, we discussed the concept of ‘reinforcing feedback’ – recognizing and encouraging positive behavior. This week, we’ll focus on ‘redirecting feedback,’ which seeks to change, or … Continue reading Tough Love: It’s in the Delivery
Feedback is a powerful tool in the communication process. We define the “feedback statement” as the first one or two sentences spoken by the person giving the feedback, which explain to the recipient why the conversation is taking place. Think of a feedback statement as a first impression. That first impression is difficult to shake, … Continue reading First Impressions and the Feedback Statement
Famed management teacher and writer Peter Drucker states that “…the essence of management is communication.” We fully agree with Professor Drucker – a leader’s ability to communicate effectively determines his or her own impact, and the results his organization delivers. We find that leaders often struggle to improve communication, even when they spend a huge … Continue reading Watch Out: 6 Obstacles to Effective Communication
When managing others, each of us practices at least one of the five leadership styles – Bureaucratic, Supportive, Directive, Traditional or Collaborative. These styles can be defined as follows: Bureaucratic: Relies on routine operating policies and procedures to accomplish tasks, while limiting interpersonal interactions. Supportive: Builds harmonious and collaborative relationships among employees, particularly in high-stress … Continue reading Tailor Your Leadership Style for Success
Last week, we touched on the sometimes-dysfunctional dynamics of family businesses and the importance of maintaining professional relationships in the workplace. In non-family businesses, we often discover similar challenges, especially as they relate to interactions between employees and their direct supervisors. One interesting theory used to examine workplace interactions comes from psychiatrist Dr. Eric … Continue reading Who’s the Adult Here?