You’ve likely seen news stories of violence in the skies as passengers become unruly, enraged, and abusive. Well, I (Tim) was on a flight at the end of August that had all the makings of major passenger disgruntlement, to put it mildly. But because of the great leadership of our captain, the flight didn’t make… Continue reading Leadership from Zero to 30,000 Feet
Picture in your mind’s eye: you are sitting in a team meeting. One of your team members is not hitting the mark. As the leader, you need to tell him … but you waffle. You don’t want to hurt his feelings, so you use circumlocutions. You don’t want tempers to rise, so you water down… Continue reading A Lack of Clarity Gets a Lack of Results
Company offices can readily turn into interpersonal battlegrounds. Verbal grenades explode one after the other – undercutting, demeaning, belittling, attacking, insulting, and destroying team members. In consequence, work does not get done and forward progress stalls, damaging the business. How does this happen? Particularly when the people involved are capable, competent individuals? An antagonistic culture… Continue reading Toxicity Is Not Okay
One of the most difficult and painful positions you can find yourself in as an experienced and capable leader is needing to “manage up” because your boss does not have your back. It is an unenviable position – but that does not mean it is an impossible situation. Let’s consider an all-too-common scenario: you lead… Continue reading Four Strategies for Managing Up
In our series on emotional intelligence (EQ), we have discussed self-awareness, self-management, and social awareness. We now turn to the fourth and final skill that drives emotional intelligence: relationship management. Travis Bradberry and Jean Greaves define relationship management in their book Emotional Intelligence 2.0 as follows: “Relationship management is your ability to use your awareness… Continue reading Driving Outstanding Outcomes through Relationship Management
In the normal course of business, you need to respond to changes in technology, the marketplace, the economy, and more. But 2020 was not a normal year … and 2021 is not going to be normal, either. Due to the COVID-19 pandemic, the rate of change has been dramatically accelerated – and your response to… Continue reading Happy (Disruptive) New Year!