The thing about ‘reinforcing feedback’ is that everyone needs it. Not just individuals who are under-performing, but all-star performers, outside vendors, and everyone in between. Anyone with whom we interact in the course of the workday can benefit from reinforcing feedback. Even the most consistent performers need us to recognize and affirm their performances. Keep… Continue reading Sincerity and Courage: Critical Elements of Reinforcing Feedback
Feedback is a powerful tool in the communication process. We define the “feedback statement” as the first one or two sentences spoken by the person giving the feedback, which explain to the recipient why the conversation is taking place. Think of a feedback statement as a first impression. That first impression is difficult to shake,… Continue reading First Impressions and the Feedback Statement
Feedback is one of the most powerful leadership tools we can use in leading our team. Why? Because giving and receiving feedback promotes communication, respect, ownership, accountability and effectiveness – all critical to a successful performance in your business. So why don’t leaders use this powerful tool more often? Here are the six most common… Continue reading Excuses, Excuses, Excuses: Why We Avoid Giving Feedback!