Do you define conflict in the workplace with incidents of hostility, simmering resentment, or words spoken in anger? Some talk about verbal “arm-wrestling” in the conference room where the opponents are also close colleagues, or ferocious disagreements that produce outstanding new approaches and ideas. All of these can accurately be described as conflict situations; the… Continue reading Conflict Can Break – or Make – Your Business
“Why do I always have to be the referee?” This is a question we have been asked many times by leaders. The complaint is voiced out of frustration: frustration that the leader’s team members cannot seem to resolve conflicts on their own. Every major dispute, minor disagreement, and even simple difference of opinion is escalated… Continue reading You Don’t Always Have to Be the Conflict Referee
Consider a company with two business units that provide the same products and services to customers in adjoining geographic territories. There are two business unit leaders in the company: one a successful veteran of the enterprise and one a recent hire with new ideas. It doesn’t take a great leap of imagination to realize that… Continue reading The Power of Healthy Conflict
Believe it or not, healthy conflict is critical to the success of your business. Just ask Daniel Dana, renowned ‘Conflict Doctor’ and president of Dana Mediation Institute. He defines workplace conflict as follows: A condition between two people in which at least one feels angry, resentful, hostile, etc., toward the other…and which leads to disruption… Continue reading 5 Things to Know About Workplace Conflict and Your Business
