When leaders rank their responsibilities from “This is my absolute favorite!” to “I would rather scrub toilets than do this” there is one duty you will consistently find at the bottom of the list: resolving conflict. Just like scrubbing toilets, dealing with conflict is a necessary activity and much like scrubbing toilets, it is essential,… Continue reading Scrubbing Toilets or Resolving Conflict … Which Do You Prefer?
Conflict is challenging, tiring, and frustrating. It’s also unavoidable. As a leader, you may experience more than your fair share of conflict situations. Knowing how to resolve them is critical to not only peace within your business, but to the ongoing productivity of your business. Fortunately, the VOMP model, created by Crosby Kerr Minno Consulting,… Continue reading VOMP Your Way Out of a Conflict
Picture, if you will, a business. The clients are well-satisfied: they are receiving a good product, good service, and good quality. Since all that is good, the business is healthy, correct? Not necessarily. Out of sight of the clients, unresolved relationship issues are working slow destruction day after day. Let’s go “under the hood” of… Continue reading No Problem Too Big, No Problem Too Small
So, you’ve got unhealthy conflict in the workplace. You’re not alone. You’re not alone in having serious disagreements with colleagues or team members. You’re not alone when you candidly don’t know how or why things got to their current state of affairs. You’re not alone in feeling personally attacked … and perhaps in attacking the… Continue reading Undoing Unhealthy Conflict
Company offices can readily turn into interpersonal battlegrounds. Verbal grenades explode one after the other – undercutting, demeaning, belittling, attacking, insulting, and destroying team members. In consequence, work does not get done and forward progress stalls, damaging the business. How does this happen? Particularly when the people involved are capable, competent individuals? An antagonistic culture… Continue reading Toxicity Is Not Okay
When you think about a high-performing team, the first thing that comes to mind is probably not “This is a place where conflict happens.” Most people assume that the absence of conflict makes for a high-performing team. In a twist of irony, the opposite is actually the truth. Patrick Lencioni, in his book The Five… Continue reading Conflict: High-performing Teams Are Willing to Enter the Ring
