When leaders rank their responsibilities from “This is my absolute favorite!” to “I would rather scrub toilets than do this” there is one duty you will consistently find at the bottom of the list: resolving conflict. Just like scrubbing toilets, dealing with conflict is a necessary activity and much like scrubbing toilets, it is essential,… Continue reading Scrubbing Toilets or Resolving Conflict … Which Do You Prefer?
Consider a company with two business units that provide the same products and services to customers in adjoining geographic territories. There are two business unit leaders in the company: one a successful veteran of the enterprise and one a recent hire with new ideas. It doesn’t take a great leap of imagination to realize that… Continue reading The Power of Healthy Conflict
You are sitting around the conference table. An issue has just been raised that is cause for concern. Suddenly, there is a notable lack of eye contact among the team members. People begin to talk in roundabout ways: “It must have fallen through the cracks.” “Someone dropped the ball on that one.” “There was some… Continue reading The Danger of the Third-party Conversation