Entrepreneurial businesses are fueled by innovation and exploration. Their beginning stages are often characterized by rapid decision-making to capitalize on opportunities, quick adjustments to meet customer needs, and individualized approaches to getting work done. But at some point, the leadership team in such an entrepreneurial company realizes that they need to firm up operational processes … Continue reading 4 Steps to Getting Your Team Onboard with New Processes
Assumptions are one of the great barriers to effective communication. In business, we fall into the assumption trap when we use terms that are defined differently by the speaker as opposed to the listener. For instance, what does “soon” mean in the statement “I need that report soon?” Or, we might assume that everyone is … Continue reading Don’t Assume Your Way into a Disaster!
Sometimes, the universe conspires to make a point – and it does so with a clarity that borders on the incredible. In my case, the universe recently put two parallel experiences in front of me that perfectly captured the power and importance of communication for leaders. I can assure you that these two stories will … Continue reading Two Pilots. Two Delays. Two Very Different Outcomes.
People know. Too often, leaders forget that simple fact. They try to create an image that will impress their employees, their colleagues, their customers, and their vendors. But if that image doesn’t jive with reality, they aren’t fooling anyone. Because the fact is, people know. For example, take the team where one member is not … Continue reading People Know
Peak team and company performance depends on open dialogue and healthy conflict. Unfortunately, the dialogue within many teams and at many companies is often less than open and the conflict is anything but healthy. There are many possible reasons for less-than-optimal interpersonal communications. For example, people may: Protect their turf rather than looking at the … Continue reading Leadership Courage Part 2: Engaging in Open Dialogue and Healthy Conflict
When people object to change – or, more accurately, the chaos that change brings – their objection can take two forms: overt resistance and covert resistance. Overt resistance may or may not be verbal, but it is always obvious. You can see it in people’s body language, their facial expressions, and in what they say … Continue reading Overt and Covert Resistance to Change