In our series on emotional intelligence (EQ), we have discussed self-awareness, self-management, and social awareness. We now turn to the fourth and final skill that drives emotional intelligence: relationship management. Travis Bradberry and Jean Greaves define relationship management in their book Emotional Intelligence 2.0 as follows: “Relationship management is your ability to use your awareness… Continue reading Driving Outstanding Outcomes through Relationship Management
In our continuing series on emotional intelligence, we are moving from self-awareness and self-management into the social space as we now turn to social awareness. As defined by Travis Bradberry and Jean Greaves in their book Emotional Intelligence 2.0, “Social awareness is your ability to accurately pick up on emotions in other people and understand… Continue reading Dueling Monologues vs. Active Listening: How to Improve Social Awareness
Travis Bradberry, author of the bestselling book Emotional Intelligence 2.0, reports that 83 percent of people with high self-awareness are top performers, while only 2 percent of bottom performers display this trait. Why are self-aware people top performers? In large part because they channel that self-awareness into self-management: effectively managing their emotional reactions to situations,… Continue reading Managing the Moment from the Inside Out
In our decades of experience working with leaders, we have observed that a core characteristic of great leaders is their highly-tuned sense of self-awareness. A leader who is self-aware plays to his or her strengths and is not blindsided by his or her limitations. In the emotional realm, self-awareness is one of the building blocks… Continue reading Emotional Intelligence Begins With “I”
Based on years of conducting 360-degree assessments of the leaders we coach, we have identified several recurring trends. On the plus side, the appraisals usually show that the leaders have strong technical abilities, strategic thinking skills, and business acumen. No problems there. However, these same leaders are frequently leaving trails of wreckage behind them because… Continue reading Forget Your IQ … What Is Your EQ?