You have your ‘Rocks’ (near-term priorities) and your weekly scorecard in place, keeping you focused and giving you incredibly valuable data. Now what? Enter the Level 10 Meeting™, which is a tool we teach our clients who use the Entrepreneurial Operating System® (EOS®). This agenda format helps leadership teams focus on resolving tough issues in … Continue reading Getting Rid of Pesky Elephants: The Level 10 Meeting™
Two critical things muddle the lines of accountability in a company: 1) blurred roles and 2) fuzzy responsibilities. We’ve all been there. You take a job and it turns out that you’re doing four or five people’s jobs. And no one seems to know where the responsibilities begin and end. When roles and responsibilities are … Continue reading Fuzzy With a Chance of Blurry
The thing about ‘reinforcing feedback’ is that everyone needs it. Not just individuals who are under-performing, but all-star performers, outside vendors, and everyone in between. Anyone with whom we interact in the course of the workday can benefit from reinforcing feedback. Even the most consistent performers need us to recognize and affirm their performances. Keep … Continue reading Sincerity and Courage: Critical Elements of Reinforcing Feedback
Feedback is a powerful tool in the communication process. We define the “feedback statement” as the first one or two sentences spoken by the person giving the feedback, which explain to the recipient why the conversation is taking place. Think of a feedback statement as a first impression. That first impression is difficult to shake, … Continue reading First Impressions and the Feedback Statement
Feedback is one of the most powerful leadership tools we can use in leading our team. Why? Because giving and receiving feedback promotes communication, respect, ownership, accountability and effectiveness – all critical to a successful performance in your business. So why don’t leaders use this powerful tool more often? Here are the six most common … Continue reading Excuses, Excuses, Excuses: Why We Avoid Giving Feedback!
Famed management teacher and writer Peter Drucker states that “…the essence of management is communication.” We fully agree with Professor Drucker – a leader’s ability to communicate effectively determines his or her own impact, and the results his organization delivers. We find that leaders often struggle to improve communication, even when they spend a huge … Continue reading Watch Out: 6 Obstacles to Effective Communication