Makarios Consulting Blog

If There Are No Consequences, There Will Be No Change

Years ago, I (Rip) was at a conference where Jack Welch, the CEO of General Electric, was asked what he wished he had done differently in his career. He said, essentially, “I always moved too slowly on the tough people problems. People problems are not like fine wine. They don’t get better with age.” I … Continue reading If There Are No Consequences, There Will Be No Change

You Don’t Always Have to Be the Conflict Referee

“Why do I always have to be the referee?” This is a question we have been asked many times by leaders. The complaint is voiced out of frustration: frustration that the leader’s team members cannot seem to resolve conflicts on their own. Every major dispute, minor disagreement, and even simple difference of opinion is escalated … Continue reading You Don’t Always Have to Be the Conflict Referee

Leadership Courage Part 3: Tackling the Tough Issues

Imagine you are walking along and see an old, empty paint can in the road. Do you pick it up and throw it into the nearest dumpster – or, do you kick it down the road? Most corporate teams, if they answered the metaphorical question honestly, would admit that they tend to kick the can … Continue reading Leadership Courage Part 3: Tackling the Tough Issues

Leadership Courage Part 2: Engaging in Open Dialogue and Healthy Conflict

Peak team and company performance depends on open dialogue and healthy conflict. Unfortunately, the dialogue within many teams and at many companies is often less than open and the conflict is anything but healthy. There are many possible reasons for less-than-optimal interpersonal communications. For example, people may: Protect their turf rather than looking at the … Continue reading Leadership Courage Part 2: Engaging in Open Dialogue and Healthy Conflict

Plan: What’s Your VOMP Solution? (Part 4/4)

Over the last three weeks, we’ve covered the first three stages of the VOMP (Ventilation, Ownership, Moccasins, Plan) method for resolving conflicts. This week, we’ll discuss the final stage – the Plan. The Plan is where you strive for, and commit to, a solution. The first three steps – Ventilation, Ownership, Moccasins – help improve … Continue reading Plan: What’s Your VOMP Solution? (Part 4/4)

Moccasins: I’ll Try Yours On But I Don’t Like Them (Part 3/4)

The Moccasins stage of the VOMP (Ventilation, Ownership, Moccasins, Plan) model for conflict resolution comes from the old phrase “walk a mile in the other person’s moccasins.” In this step, both parties should express their understanding of and empathy for the other person’s experience and point-of-view. Keep in mind that understanding doesn’t necessarily mean agreement. … Continue reading Moccasins: I’ll Try Yours On But I Don’t Like Them (Part 3/4)