Makarios Consulting Blog

Ventilation: Do You Hear What I’m Saying? (Part 1/4)

FACT: You will never agree with everybody about everything. But, we can learn how to handle workplace conflict effectively. In our last blog series, we learned to diffuse conflict in three ways: 1) Slow down and make rational decisions 2) Separate needs from wants 3) Choose the right method to handle the conflict at hand … Continue reading Ventilation: Do You Hear What I’m Saying? (Part 1/4)

Conflict Resolution: I Feel Your Pain (2 of 3)

Understanding the difference between what we think and feel about a situation, and what we need and want to happen in that situation – these are the building blocks of conflict resolution. Last week, we focused on how people respond to workplace conflict, and which situations might call for specific responses. This week, we want … Continue reading Conflict Resolution: I Feel Your Pain (2 of 3)

Handling Conflict the VOMP Way

When conflicts arise, we must understand three ways to help diffuse them: 1) slow down our thinking so we can make rational decisions, 2) separate our needs from our wants, and 3) choose the right method to handle the given conflict. Once we have diffused the conflict, our next step is to actualize our understandings … Continue reading Handling Conflict the VOMP Way

Fight or Flight

When emotions are running high, our natural tendency is to speed up. Why? Because adrenaline is flooding our system and we are in pure fight-or-flight mode. The authors of “Crucial Conversations” put it this way: Countless generations of genetic shaping drives humans to handle crucial conversations with flying fists and fleet feet, not intelligent persuasion … Continue reading Fight or Flight

Sneaky Thoughts

It can be hard to separate our thoughts from our feelings about a situation, especially an emotionally charged conflict situation. We can be quick to feel, quick take offense, and quick to respond. All feelings and emotions are reactions to things that we think. The graphic below illustrates how we typically respond to stimuli, and … Continue reading Sneaky Thoughts

5 Methods of Handling Conflict

How do you respond to conflict? Are you quick to anger? Quick to give in? Do you avoid the situation altogether? Do you try to meet someone halfway, giving up a little in the hopes that your gain will be worth the sacrifice? Everyone responds to conflict differently, and our responses can often be merely … Continue reading 5 Methods of Handling Conflict