Business Management Consulting Blog

Own the Parking Lot–Customer Service Your Customers Will Love

Disney has it right…they know something about customer service we can all learn from, and copy.  The company’s executives tell a great story about customer service from the early days of their Orlando, FL, theme park, Disney World.  When they opened the park in the 1970s, they were passionately committed to making the experience memorable… Continue reading Own the Parking Lot–Customer Service Your Customers Will Love

Leadership Lessons from the Hair Salon – Part II

As I shared in my blog post of August 16, I am amazed at the number of leadership lessons I run into while I am getting my monthly hair cut! Visits to the local hair salon have produced wonderful examples of how leaders should and should not behave as they attempt to get the most… Continue reading Leadership Lessons from the Hair Salon – Part II

Meetings Stink!

Ah…the dreaded Monday morning leadership team meeting looms each week as something most people hate.  No one can blame them.  Most of these meetings consist of discussions of the same problems that have limited progress for many months or even years.  But it’s generally not the problems themselves that limit growth, but the meetings. Our… Continue reading Meetings Stink!

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Categorized as Makarios

Keeping Strategy Off Culture’s Menu

I recently finished reading Paul Ingrassia’s Crash Course: The American Automobile Industry’s Road from Glory to Disaster and was struck by this passage: In late January [2006], [CEO] Bill Ford announced a corporate overhaul called “The Way Forward,” under which Ford would close factories and shed tens of thousands of employees, both salaried and hourly.… Continue reading Keeping Strategy Off Culture’s Menu

Simplify and Clarify to Improve your Execution

“I’m running so fast in my business that I am exhausted…but I don’t feel I am really making much progress.”  That’s a pretty common complaint from the business owners we work with every week.  Virtually all of them have a tough time keeping pace with their customers’ needs, changes in their markets, competitive threats, and… Continue reading Simplify and Clarify to Improve your Execution