Business Management Consulting Blog

Five Steps to Family Business Harmony

A friend of mine with a great track record of success running a family business recently shared with me thoughts on how to make a family business relationship work effectively.  I thought you would enjoy reading this perspective from the front lines. Here is what this family business CEO wrote: Do you remember the television… Continue reading Five Steps to Family Business Harmony

March On

My son is a soldier by choice. One of those rare, true patriots, willing to put his life on the line to protect and defend our country. And, no matter how you feel about war/the military/ government/ guns/politics/religion (and all those other topics we seldom discuss in the business world), I believe most people admire… Continue reading March On

Lessons From a Geezer

DO I NEED TO TRUST YOU TO BUILD THE BUSINESS? There seems to be a lot of discussion lately around the topic of “Trust.” It ranges from trusting our government to do the right thing, to trusting our kids to take responsibility for their actions. But what does “trust” have to do with business results?… Continue reading Lessons From a Geezer

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Categorized as Makarios

Popping the Question

A prospect recently asked me the grandaddy of all challenges: “How can you help us if you don’t know our business?” It’s a reasonable and frequent question and I answered it as I always do: I don’t presume to understand your business better than you do, but I have helped many companies struggling with similar… Continue reading Popping the Question

Own the Parking Lot–Customer Service Your Customers Will Love

Disney has it right…they know something about customer service we can all learn from, and copy.  The company’s executives tell a great story about customer service from the early days of their Orlando, FL, theme park, Disney World.  When they opened the park in the 1970s, they were passionately committed to making the experience memorable… Continue reading Own the Parking Lot–Customer Service Your Customers Will Love

Leadership Lessons from the Hair Salon – Part II

As I shared in my blog post of August 16, I am amazed at the number of leadership lessons I run into while I am getting my monthly hair cut! Visits to the local hair salon have produced wonderful examples of how leaders should and should not behave as they attempt to get the most… Continue reading Leadership Lessons from the Hair Salon – Part II