The scene is the conference room. The actors are the leadership team members of the business. You are there, sitting at the table. You have hard problems to solve – perhaps customer-related, perhaps product-oriented, perhaps financial, perhaps strategic. You have a decision to face: will you tackle the really tough problems that are facing you?… Continue reading Go to the Danger Zone
You are sitting around the conference table. An issue has just been raised that is cause for concern. Suddenly, there is a notable lack of eye contact among the team members. People begin to talk in roundabout ways: “It must have fallen through the cracks.” “Someone dropped the ball on that one.” “There was some… Continue reading The Danger of the Third-party Conversation
Entrepreneurial businesses are fueled by innovation and exploration. Their beginning stages are often characterized by rapid decision-making to capitalize on opportunities, quick adjustments to meet customer needs, and individualized approaches to getting work done. But at some point, the leadership team in such an entrepreneurial company realizes that they need to firm up operational processes… Continue reading 4 Steps to Getting Your Team Onboard with New Processes
Assumptions are one of the great barriers to effective communication. In business, we fall into the assumption trap when we use terms that are defined differently by the speaker as opposed to the listener. For instance, what does “soon” mean in the statement “I need that report soon?” Or, we might assume that everyone is… Continue reading Don’t Assume Your Way into a Disaster!
Sometimes, the universe conspires to make a point – and it does so with a clarity that borders on the incredible. In my case, the universe recently put two parallel experiences in front of me that perfectly captured the power and importance of communication for leaders. I can assure you that these two stories will… Continue reading Two Pilots. Two Delays. Two Very Different Outcomes.
People know. Too often, leaders forget that simple fact. They try to create an image that will impress their employees, their colleagues, their customers, and their vendors. But if that image doesn’t jive with reality, they aren’t fooling anyone. Because the fact is, people know. For example, take the team where one member is not… Continue reading People Know