Peak team and company performance depends on open dialogue and healthy conflict. Unfortunately, the dialogue within many teams and at many companies is often less than open and the conflict is anything but healthy. There are many possible reasons for less-than-optimal interpersonal communications. For example, people may: Protect their turf rather than looking at the… Continue reading Leadership Courage Part 2: Engaging in Open Dialogue and Healthy Conflict
Makarios Consulting Blog
Tag: conflict resolution
Plan: What’s Your VOMP Solution? (Part 4/4)
Over the last three weeks, we’ve covered the first three stages of the VOMP (Ventilation, Ownership, Moccasins, Plan) method for resolving conflicts. This week, we’ll discuss the final stage – the Plan. The Plan is where you strive for, and commit to, a solution. The first three steps – Ventilation, Ownership, Moccasins – help improve… Continue reading Plan: What’s Your VOMP Solution? (Part 4/4)
Moccasins: I’ll Try Yours On But I Don’t Like Them (Part 3/4)
The Moccasins stage of the VOMP (Ventilation, Ownership, Moccasins, Plan) model for conflict resolution comes from the old phrase “walk a mile in the other person’s moccasins.” In this step, both parties should express their understanding of and empathy for the other person’s experience and point-of-view. Keep in mind that understanding doesn’t necessarily mean agreement.… Continue reading Moccasins: I’ll Try Yours On But I Don’t Like Them (Part 3/4)
Ventilation: Do You Hear What I’m Saying? (Part 1/4)
FACT: You will never agree with everybody about everything. But, we can learn how to handle workplace conflict effectively. In our last blog series, we learned to diffuse conflict in three ways: 1) Slow down and make rational decisions 2) Separate needs from wants 3) Choose the right method to handle the conflict at hand… Continue reading Ventilation: Do You Hear What I’m Saying? (Part 1/4)
Conflict Resolution: I Feel Your Pain (2 of 3)
Understanding the difference between what we think and feel about a situation, and what we need and want to happen in that situation – these are the building blocks of conflict resolution. Last week, we focused on how people respond to workplace conflict, and which situations might call for specific responses. This week, we want… Continue reading Conflict Resolution: I Feel Your Pain (2 of 3)
Handling Conflict the VOMP Way
When conflicts arise, we must understand three ways to help diffuse them: 1) slow down our thinking so we can make rational decisions, 2) separate our needs from our wants, and 3) choose the right method to handle the given conflict. Once we have diffused the conflict, our next step is to actualize our understandings… Continue reading Handling Conflict the VOMP Way