Sometimes, the universe conspires to make a point – and it does so with a clarity that borders on the incredible. In my case, the universe recently put two parallel experiences in front of me that perfectly captured the power and importance of communication for leaders. I can assure you that these two stories will… Continue reading Two Pilots. Two Delays. Two Very Different Outcomes.
Makarios Consulting Blog
Tag: communication
People Know
People know. Too often, leaders forget that simple fact. They try to create an image that will impress their employees, their colleagues, their customers, and their vendors. But if that image doesn’t jive with reality, they aren’t fooling anyone. Because the fact is, people know. For example, take the team where one member is not… Continue reading People Know
Leadership Courage Part 2: Engaging in Open Dialogue and Healthy Conflict
Peak team and company performance depends on open dialogue and healthy conflict. Unfortunately, the dialogue within many teams and at many companies is often less than open and the conflict is anything but healthy. There are many possible reasons for less-than-optimal interpersonal communications. For example, people may: Protect their turf rather than looking at the… Continue reading Leadership Courage Part 2: Engaging in Open Dialogue and Healthy Conflict
Overt and Covert Resistance to Change
When people object to change – or, more accurately, the chaos that change brings – their objection can take two forms: overt resistance and covert resistance. Overt resistance may or may not be verbal, but it is always obvious. You can see it in people’s body language, their facial expressions, and in what they say… Continue reading Overt and Covert Resistance to Change
Dealing with the Debilitating Power of Anger
Significant media coverage this election cycle has focused on the angry American voter and why a highly charged political environment is fueling the rise of non-traditional Presidential candidates on both sides of the spectrum. We’ve seen anger at political rallies, debates and even in the language of social media outbursts used by some candidates. Anger… Continue reading Dealing with the Debilitating Power of Anger
Watch Out: 6 Obstacles to Effective Communication
Famed management teacher and writer Peter Drucker states that “…the essence of management is communication.” We fully agree with Professor Drucker – a leader’s ability to communicate effectively determines his or her own impact, and the results his organization delivers. We find that leaders often struggle to improve communication, even when they spend a huge… Continue reading Watch Out: 6 Obstacles to Effective Communication