In our “top ten” list of characteristics that define high-performing teams, providing appreciative and constructive feedback is always a tough one to actualize. When it comes to appreciative feedback that recognizes a job well done and seeks to encourage repeat behavior, many people dismissively figure that “it goes without saying” or “no news is good… Continue reading Feedback: The “Secret Sauce” of High-performing Teams
Many people follow a predictable career path: they excel in their job as an individual contributor with no direct reports, the company notices their great performance, and they are promoted to a management position. Many of the same people then stumble into a predictable career pitfall: they are not trained on how to delegate responsibility,… Continue reading “Dumping” Is Not Delegating
If you have been in business for any length of time at all, you probably have experienced or heard of a team horror story. A story of toxic relationships, poor communication, and heightened conflict. A story where energy and motivation were crushed, and grumbling and frustration were the order of the day. This is not… Continue reading The Power of Team Health
No, we’re not talking about a virus or a cold – we’re talking about your attitude. As a leader, your attitude is contagious. It will “infect” your team with every word you say and every action you take. Your very presence will transmit it to those around you. The question then becomes, what attitude are… Continue reading Watch Out! What You’ve Got Is Contagious
Sometimes, the universe conspires to make a point – and it does so with a clarity that borders on the incredible. In my case, the universe recently put two parallel experiences in front of me that perfectly captured the power and importance of communication for leaders. I can assure you that these two stories will… Continue reading Two Pilots. Two Delays. Two Very Different Outcomes.
People know. Too often, leaders forget that simple fact. They try to create an image that will impress their employees, their colleagues, their customers, and their vendors. But if that image doesn’t jive with reality, they aren’t fooling anyone. Because the fact is, people know. For example, take the team where one member is not… Continue reading People Know