In our series on emotional intelligence (EQ), we have discussed self-awareness, self-management, and social awareness. We now turn to the fourth and final skill that drives emotional intelligence: relationship management. Travis Bradberry and Jean Greaves define relationship management in their book Emotional Intelligence 2.0 as follows: “Relationship management is your ability to use your awareness… Continue reading Driving Outstanding Outcomes through Relationship Management
In the normal course of business, you need to respond to changes in technology, the marketplace, the economy, and more. But 2020 was not a normal year … and 2021 is not going to be normal, either. Due to the COVID-19 pandemic, the rate of change has been dramatically accelerated – and your response to… Continue reading Happy (Disruptive) New Year!
In a crisis, what does your team want from you as a leader? What do they consider essential if they are going to follow you? We can put it in one word – Authenticity. We have had countless discussions during the recent tumultuous months where team members have told us one thing: they literally ache… Continue reading Authenticity in the Midst of Crisis
Communication – always a characteristic of high-performing teams – becomes even more crucial in times of crisis such as we are currently experiencing with the coronavirus pandemic. During a crisis, people are easily distracted as urgent matters arise unpredictably and unexpected developments reshape the business and the marketplace. In recent weeks, we have worked with… Continue reading Communication: High-performing Teams Keep Dialogue Flowing
Achieving organizational clarity requires many leadership skills. The ability to have a candid conversation is one of the essentials. The need for candor was impressed upon me again recently when I (Rip) was working with a client to implement the Entrepreneurial Operating System® (EOS®). We had already put effort into thinking about how their business… Continue reading Organizational Clarity Requires Candid Conversations
The rumor mill defies the laws of physics: it is the only place where nothing can create something. In particular, in the absence of solid information from leadership, the rumor mill will generate dozens of theories to answer employee questions. All those theories will have one thing in common: they will be negative. Take this… Continue reading It Takes Two Minutes to Stop the Rumor Mill
